Shipping Info
Shipping
Aquarium Fish Depot (AFD) provides door to door delivery of fish throughout the United States. Shipments are sent out weekly. See shipping rates for your area below.
SHIPPING RATES:
| U.S. Nationwide (All states excluding Hawaii, Alaska, Alabama, and Kansas): |
(Best) Saltwater & Freshwater Fish Orders Pay $59.99. Overnight Shipping. (Excluding Hawaii, Alaska, Alabama, and Kansas)
Coral Only Orders Pay $39.99 Shipping Anywhere in the USA (Excluding Hawaii, Alaska, Alabama, and Kansas)
FREE Shipping Orders of $349 or more | Orders less than $349 shipping $59.99 |
| What if I select the wrong shipping at checkout? | Our staff is on it! Don’t worry we will send you an automated email if you accidentally selected the wrong shipping option at checkout with the up charge needed for your order to ship. Orders will be held until the difference is paid and if you wish to cancel your order with the increase shipping please visit our cancellation policies for details. |
A boxing and handling fee of $19.99 will be added to all orders.
Orders with large fish or coral or a large quantity of fish or coral may require additional boxing and/or shipping costs. You will be notified of any additional costs for your approval and payment prior to your order shipping.
Unless fish are listed on our website as "Male", "Female" "Pair", or "Trio", AFD does not guarantee the sex of the fish. If you have a preference, please include that information in the notes on your order and we will do our best to accommodate your request.
Boxing and Handling
Aquarium Fish Depot includes a flat fee of $19.99 for each box of live fish packaged for shipping or pickup. Our boxing process ensures the highest quality packing including an insulated box, poly bags, heat/cold packs as needed, and our live-arrival guarantee.
Extreme Weather Shipping
Please be aware of the weather conditions in your area when ordering. Daytime temperatures must be above 45° and below 100° in order to ship safely and offer live arrival guarantee. If you're unsure if shipping in your area is possible due to weather conditions, please reach out by emailing us at info@aquariumfishdepot.com.
Live Arrival Guarantee
We treat every fish and live animal in our care as if it was our personal pet. We only ship healthy fish and therefore, we reserve the right to delay a shipment for any reason if we believe that it is in the fishes’ best interest.
Aquarium Fish Depot guarantees that all fish, corals, invertebrates, and live plants shipped will arrive alive upon arrival. Should an issue during shipping cause the loss of a fish, coral, invertebrate, or live plant, Aquarium Fish Depot will provide a credit toward future purchases for the cost of the item only. No credit nor reimbursement for shipping costs will be made. Death due to delays in shipping and acts of God are not covered by our DOA policy.
Claims for store credit must be submitted in writing to info@aquariumfishdepot.com within 30 minutes of arrival at the destination (customer’s designated shipping location and customers are required to be there to receive the box).
Aquarium Fish Depot will not be responsible nor liable for any loss of animal or plant due to circumstances beyond our control including but not limited to weather, carrier delays, strikes, labor disputes, governmental actions, or acts of terrorism. Aquarium Fish Depot does not guarantee compatibility.
Live Arrival Guarantee Policy
AFD strives to supply the fish community with the finest quality aquatic livestock available. For this reason, we offer all our customers an “arrive alive" guarantee on all fish purchased through our mail order service.
- This guarantee does not cover any shipping or handling charges; these charges are not refundable
- The guarantee is void once fish is in the tank
- We do not accept fish returns due to size or tank comparability.
- If you purchase a fish that is not allowed in your local state. He will cancel the order and will charge a $100 restocking fee for wasting our time. WE WILL NOT SHIP BANNED FISH. DON'T TRY.
In the unlikely event that you suffer a loss during transit, please notify us immediately upon confirming a loss. Do not discard any livestock without contacting us and receiving authorization to do so. If a credit is approved, AFD will only give STORE CREDIT. Credits can be used for future purchases.
WE REQUIRE:
- A video clearly showing you cutting and opening the box with the fish inside dead for the first time is required. Must be within 30 minutes of delivery. No video/pictures also voids our guarantee since there is no proof of fish arriving dead.
- Claims will only be honored if fish arrive dead. If a shipment arrives late you will have to open a claim with the shipping company.
- Live shipments must be received immediately upon delivery by our courier. If you are not home to receive your shipment on its first delivery attempt or if the box it left outside, this guarantee is void.
- You must accept shipments sent to you under any and all circumstances. Any refused shipment will disqualify you from any future livestock purchases from predatoryfins.com. Additionally, you will be held responsible for the costs of the refused shipment. If there is any damage noted to the exterior of a delivered package, immediately report the damage to the delivery person, and open the package while the courier is there to take note. Failure to report damage at the time of delivery may void this guarantee. You must handle all delay and/or damage claims directly with the courier company.
- Your tank must be established and in good condition. Your water quality should meet AFD standards:
- Ammonia: 0 ppm
- Nitrites: 0 ppm
- nitrates: 30 ppm
In-Store Guarantee
We offer a guarantee on all fish purchased in our store excluding expert-level* fish. Freshwater fish must be brought in within 7 days of purchase. Saltwater fish must be brought in within 48 hours of purchase. Provide the body of the fish, a water sample, and your receipt for a replacement or refund. Aquarium Fish Depot does not guarantee compatibility.
*Expert-level fish include but is not limited to: CopperBand Butterfly, Moorish Idol, Achilles Tang, Whitetail Bristletooth Tang, Mandarin Gobies, Ruby Red Dragonet, All Pufferfish, Bellus Angelfish, Regal Angelfish, Emperor Angelfish, All Tamarin Wrasse, Adult Red Coris Wrasse, Purple Queen Anthias, Princess Anthias, Blotched Anthias.
Credits
Store Credits will be applied to your account within 5 business days from receipt of a valid and accepted claim. Claims for a credit must be submitted in writing to info@aquariumfishdepot.com within 2 hours of arrival at the destination (customer’s designated shipping location). The claim must include at least 2 pictures or a short video of the deceased fish or invertebrate in an unopened bag packed and shipped by Aquarium Fish Depot. Each claim will be reviewed on an individual case by case basis.
Fish Photos & Specific Fish Details
Aquarium Fish Depots photos are typically of fully colored up adult fish, and although most juvenile fish that are wild caught will get the same coloration as the photos on the site that is not guaranteed as there are many factors that determine a fishes coloration such as but not limited to food, tank size, water quality, stress levels and much more. Aquarium Fish Depot also does not guarantee specific fish types unless listed in the title or description of the listing.
(Example: Regal Angelfish can be any of the 3 main types of regal angelfish being from Indonesia, Red Sea, Indian oceans. If labeled in the title or description Yellow Belly Regal Angelfish you can purchase with confidence knowing exactly what area your fish was collected from. If you ever have any questions or want only a specific type please be sure to call or email and confirm with our in warehouse team before placing the order as our team is quick to pack up your fish and get them safely delivered to your door ASAP!)
Limitation of Liability
In no event shall Aquarium Fish Depot, LLC be liable to its customers or any third parties for any special, consequential, incidental, punitive, or indirect damages arising from or relating to the purchase and/or delivery of fish, corals, invertebrates, or aquarium supplies. In no event shall Aquarium Fish Depot, LLC be liable for more than the purchase price paid.