Terms & Conditions

Shipping

Aquarium Fish Depot (AFD) provides door to door overnight delivery of fish throughout the United States. Overnight shipments are sent out Monday through Thursday. See shipping rates for your area below.  

SHIPPING RATES: 

U.S. Nationwide (All states excluding Hawaii, Alaska, Alabama, and Kansas):

$24.99 Overnight Shipping *Orders of $125 or more | $39.99 Overnight Shipping *Orders of $124.99 or less

California:
FREE Overnight Shipping *Orders of $125 or more | $24.99 Overnight Shipping *Orders of $124.99 or less

A boxing and handling fee of $9.99 will be added to all orders.

Orders with large fish or a large quantity of fish may require additional boxing and/or shipping costs. You will be notified of any additional costs for your approval and payment prior to your order shipping.

Unless fish are listed on our website as "Male", "Female" "Pair", or "Trio", AFD does not guarantee the sex of the fish. If you have a preference, please include that information in the notes on your order and we will do our best to accommodate. 

Boxing and Handling

Aquarium Fish Depot includes a flat fee of $9.99 for each box of live fish packaged for shipping or pickup. Our boxing process ensures the highest quality packing including an insulated box, poly bags, heat/cold packs as needed, and our live-arrival guarantee. 

Extreme Weather Shipping

Please be aware of the weather conditions in your area when ordering. Daytime temperatures must be above 45° and below 100° in order to ship safely and offer live arrival guarantee. If you're unsure if shipping in your area is possible due to weather conditions, please reach out by emailing us at info@aquariumfishdepot.com. 

Live Arrival Guarantee

We treat every fish and live animal in our warehouse as if it was our personal pet. We only ship healthy fish and therefore, we reserve the right to delay a shipment for any reason if we believe that it is in the fishes’ best interest.

Aquarium Fish Depot guarantees that all fish and invertebrates shipped will arrive alive upon arrival. Should an issue during shipping cause the loss of a fish or invertebrate, Aquarium Fish Depot will refund the cost of the fish or invertebrate only. No refunds nor reimbursement for shipping costs will be made. Live arrival guarantee only applies to same day air freight or overnight shipping.

Claims for a refund must be submitted in writing to info@aquariumfishdepot.com within 4 hours of arrival at the destination (customer’s designated shipping location). The claim must include at least 2 pictures or a short video of the deceased fish in an unopened bag packed and shipped by Aquarium Fish Depot.

Aquarium Fish Depot will not be responsible nor liable for any loss of fish due to circumstances beyond our control including but not limited to weather, carrier delays, strikes, labor disputes, governmental actions, or acts of terrorism.

In-Warehouse Guarantee

We offer a guarantee on all fish purchased in our warehouse. Fish must be brought in within 7 days of purchase. Provide the body of the fish, a water sample, and your receipt for a replacement or refund. Aquarium Fish Depot does not guarantee compatibility.

Refunds

Refunds will be processed within 10 business days from receipt of a valid and accepted claim. Claims for a refund must be submitted in writing to info@aquariumfishdepot.com within 4 hours of arrival at the destination (customer’s designated shipping location). The claim must include at least 2 pictures or a short video of the deceased fish or invertebrate in an unopened bag packed and shipped by Aquarium Fish Depot. Each claim will be reviewed on an individual case by case basis.

Limitation of Liability

In no event shall Aquarium Fish Depot, LLC be liable to its customers or any third parties for any special, consequential, incidental, punitive, or indirect damages arising from or relating to the purchase and/or delivery of fish, invertebrates, or aquarium supplies. In no event shall Aquarium Fish Depot, LLC be liable for more than the purchase price paid.